Exercise (1-4)
(Sample)

Run the code in the yellow box before working on this exercise:

Data Survey; Input Q1 Q2 Q3; Datalines; 1 3 5 2 4 3 1 2 1 5 5 5 4 5 3 4 3 3 2 3 1 1 5 5 2 4 5 4 3 5 ; Run;


The SURVEY data set above contains 3 variables: Q1, Q2, and Q3.

Task 1

Label the variables as follow:

Q1: Customer service representatives (CSRs) are well supervised.

Q2: Customer service representatives (CSRs) adhere to professional standards of conduct.

Q3: Customer service representatives (CSRs) act in my best interest.


Task 2

Create and assign a custom format to Q1, Q2, and Q3.

The format should display the data as below:

1: Strongly Disagree
2: Somewhat Disagree
3: Neither Agree nor Disagree
4: Somewhat Agree
5: Strongly Agree

Create any data sets or variables if needed.

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